#2 Reduce travel and costs with augmented reality
Travel is a costly business. And while travel policies can help keep expenses in check, it may be time to rethink your travel strategy altogether.
Digital technology has reduced the need to travel and can substantially lower your costs and carbon emissions. With the right technology, you can now easily troubleshoot from afar.
For instance, when an on-site technician needs help to fix a machine, they can connect with an expert anywhere in the world using see-what-I-see technology.
The on-site technician shares their view of the machine with the expert through the camera of their smartphone or wearable device. This allows the expert to give precise instructions, seamlessly walking the technician through the troubleshooting process. Augmented reality (AR) features like markers and pointers can add even more clarity.
Enterprise solutions even offer integrated service reporting which minimizes documentation time and unnecessary admin effort.
Even if the expert still has to travel to the customer site, remote technology can help improve their efficiency.
By diagnosing the issue remotely, they can get the information they need, e.g., to order spare parts in advance.
This speeds up the on-site service process and reduces the need for follow-up visits.
BOBST is a leading supplier of equipment and services for the packaging industry.
The BOBST customer service team uses TeamViewer technology to connect with customers and guide them through troubleshooting steps remotely.
This helps them solve 80% of customers’ electrical issues without needing to travel. And not only that: They’re even solving 90% of those issues in under two hours.
Click on the video to learn more!
