Revolutionize how you deliver your service

From boosting productivity to elevating the IT support agent’s role, AI has the potential to completely transform your support service.

The challenges are mounting up for
IT support

So why is AI so in-demand? In part because of the common challenges that you as IT support leaders are facing today. Let’s remind ourselves of what those are:

A growing number of IT support cases
Repetitive and time-consuming tasks
A shortage of skilled technicians
Lack of high-quality documentation and case handover
Limited transparency of how the team’s time is used

Do these sound familiar?
Sometimes, it can feel like the challenges keep growing and that it’s getting harder and harder to deliver IT support excellence.

Efficient documentation and handover are a big issue. We are terrible at documentation. […] Right now, every day is reinventing the wheel.

— IT manager, US-based manufacturing organization

I struggle to understand what my IT team is actually working on.

— IT manager, online jewelry retailer

Revolutionize how you deliver your service

From boosting productivity to elevating the IT support agent’s role, AI has the potential to completely transform your support service.

In our survey, most people were using AI for automating customer support (26%), data analysis (26%), and process automation (21%). So, let’s look at the benefits of those in more detail.

Automation ensures the routine, time-consuming work gets handled by AI, freeing up your people to focus on more complex cases or work. This means you can:

Improve efficiency and lower operational costs
Reduce resolution times and boost customer satisfaction

Meanwhile AI-powered analytics gives teams instant access to insights and trends that might otherwise have been missed, such as recurring issues or troublesome applications.

With greater visibility into regular system issues and how your team’s time is being spent, you can be more proactive at:

Driving improvements in processes and training
Predicting issues or identifying them early

What do the survey findings say?

AI saves employees 12 hours every month on average.

72% say that AI has allowed them to do more high-level, strategic work.

75% say that AI is critical for improving business efficiency and productivity.