Introducing TeamViewer’s game-changing AI features

We’re incorporating AI tools into TeamViewer to help your IT support teams work smarter. It’s time to drive efficiency, improve knowledge transfer, scale IT expertise, and uncover more insights — all while ensuring your data remains secure.

Session Insights

Improve service quality

Session Insights automatically generates high-quality summaries of support sessions, complete with smart tagging and a detailed record of all actions. So, you’ll be documenting everything with zero effort — and in a standardized format.

It means your team can:

focus on higher-value work, instead of repetitive admin work
troubleshoot, handover, and review cases more easily
increase efficiency, reduce costs and lower MTTR
accelerate knowledge transfer and scale expertise, so that everyone is learning from past cases, and no-one is reinventing the wheel

Session Analytics

Measure and monitor KPIs

Stay informed with the powerful feature, Session Analytics. Its AI-driven reporting dashboards make it easy to:

uncover trends in your support patterns
identify recurring issues and training needs
monitor your team's time.

You’ll have all the information you need to:

detect emerging software issues and implement measures to mitigate them
design data-driven training and best practices
upskill junior team members faster
optimize your resources

But what about security and training?

Concerns about the security of AI tools are common. In fact, over two thirds of survey respondents (69%) said they were concerned about the security risks around data management in the use of AI. 

TeamViewer ringfences customer data, exclusively using it within the business with no third-party access. Data is collected only with explicit opt-in, controlled by granular permissions, encrypted, and anonymized before processing—not used externally for model training.

Another concern is the lack of education and training on using AI. In our survey, this was the most cited ‘barrier to adoption’, with 37% of people selecting it.
Fortunately, TeamViewer’s AI tools are designed to be intuitive, so your team won’t need any training before they can start using them.

AI represents a great ROI

It’s clear that investing in AI tools for your IT support team can help you tackle the specific challenges they face every day, from an increasing number of support cases to high turnover rates and skills shortages.

AI can also help you realize wider business objectives, such as:

raising productivity
scaling efficiently
controlling costs and protecting margins, and
maximizing system uptime

In fact, out of the 1400 IT, business, and OT decision makers we surveyed:

62% said AI would help revenue growth over the next year, by an average of 211%
75% felt it was critical for business innovation and growth
25% said not adopting AI would result in higher costs

Overall, AI adoption promises a strong return on your investment and ensures your organization can keep pace in a fast-moving market.