An integrated solution

BOBST x TeamViewer

Creating a solution together

BOBST Connect

By integrating TeamViewer's augmented reality (AR) solution into its existing remote assistance offering, BOBST connects customers with a technical specialist through video and AR technology.

The specialist gets a clear view of the customer’s machine. Using interactive features, both sides can add 3D annotations and markers to what they are seeing. They can also share diagrams and instructions to improve communication and reduce resolution time.

Breaking down language barriers

With TeamViewer Assist AR, the specialist can also activate a voice transcription. This translates their guidance into the language of the client and/or field technician. This ensures that instructions are easily understood, and issues are quickly resolved.