A new standard of customer service
BOBST x TeamViewer
Streamlined communication and troubleshooting processes mean improved auditability and documentation of support sessions.
And this can be used across all parts of BOBST’s organization by workers with varying skill sets. This makes it simple for current BOBST employees to serve customers.
By improving time-to-resolution, BOBST’s experts have the bandwidth to help more customers in less time.
This, in turn, can have a positive impact on customer satisfaction, company growth, and financial performance.
With quick, reliable remote assistance BOBST has improved machine uptime for its customers. Support is also made even easier by the TeamViewer Assist AR voice transcription and translation.
So, client communication, customer satisfaction, and BOBST Net Promoter Score are all positively impacted.
By offering a remote support assistance, BOBST minimizes travel for its technical support specialists and field service technicians.
This helps to reduce the BOBST carbon footprint and move the business closer to achieving its sustainability goals.
