#3 Reduce travel and costs with augmented reality
Travel is a costly business. And while travel policies can help keep expenses in check, it may be time to rethink your travel strategy altogether.
Digital technology has reduced the need to travel and can substantially lower your costs and carbon emissions. With the right technology, you can now easily troubleshoot from afar.
For instance, when an on-site technician needs help to fix a machine, they can connect with an expert anywhere in the world using see-what-I-see technology.
The on-site technician shares their view of the machine with the expert through the camera of their smartphone or wearable device.
This allows the expert to give precise instructions, seamlessly walking the technician through the troubleshooting process.
They can use augmented reality (AR) features like markers and pointers for added clarity. Enterprise solutions even offer integrated service reporting which minimizes documentation time and unnecessary admin effort.
Even if the expert still has to travel to the customer site, remote technology can boost their service effectiveness.
By diagnosing the issue remotely, they can get the information they need, e.g., to order spare parts in advance.
This speeds up the on-site service process and reduces the need for follow-up visits.
BMW of North America uses remote AR technology to connect its warranty experts to mechanics on-site at their dealerships.
This has made remote expertise easily accessible to the on-site mechanics, increasing their efficiency and improving their customers’ overall service experience.
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