#4 Avoid downtime by troubleshooting remotely

On-site troubleshooting can be a major cost factor for you and your customers.

For you, having experts travel and troubleshoot issues on site means added costs and unproductive working hours.

For the customer, it means halting certain operations until the expert arrives and solves the problem.

How do you troubleshoot technical issues?

Entirely on site
Mostly on site
Both on site and remotely
Mostly remotely
Entirely remotely

You can avoid unproductive travel time and customer downtime by trouble-shooting remotely, instead.

With remote access technology, your experts can connect to customers' devices and machines from anywhere. Remote access lets them identify issues and take the necessary steps to solve them — without leaving their desks.

That’s how Swiss plant manufacturer Bühler keeps its production plants running worldwide.

Bühler's IT managers assign and control remote access rights for 1,000 support experts centrally from Uzwil, Switzerland. This ensures that its experts can securely access devices inside customers' production facilities.

Read the case study

The Italian manufacturer Cimbali Group embeds remote access technology into its professional coffee machines.

When a customer submits a service request, Cimbali Group’s experts can access the machine’s software with ease. This allows them to quickly identify and solve issues.

Read the case study