Additional benefits of AR solutions for field service operations

Improved knowledge retention

Important information is often lost in asynchronous situations. For instance, a field service person may forget to document new challenges that arose in a session and the solution they came up with. Or they may lose the piece of paper where they documented the challenges and the solution. This results in the loss of detailed documentation, knowledge, learning and the opportunity to formulate the best possible response with input from all. This often means the next person who has to deal with the same or similar situation will have to make their way up the learning curve again. On the other hand, an AR-driven system concurrently connects the field service person, the remote expert and other stakeholders during a repair activity, bringing them together on a common platform to brainstorm and devise a solution. Once the solution is documented as per protocol, the information is available to anyone who might need it. The result: accurate knowledge transfer, as well as speedy and efficient onboarding and upskilling.

Enhanced safety

It takes skill, know-how and training to repair complex equipment without endangering oneself or others in a variety of scenarios and weather conditions, such as live shop floors, outdoor terminals, drilling and refining rigs, and electric poles. Live, remote support and oversight helps minimize accidents that are likely to occur due to inexperience, omission, or environmental causes by alerting the frontline employee in time. Danger alerts powered by AI technology enable remote experts to react promptly and appropriately, preventing hazards from occurring on-site.

Heightened compliance and security

Advanced operations must adhere to industry-relevant and geography-specific compliance guidelines. Field service staff may not always be aware of these norms, or know the appropriate methods to ensure compliance. Qualified remote experts as well as built-in guides and alerts can support frontline staff, in real-time, to ensure adherence to guidelines during repair activities.

Knowledge retention, safety, and compliance drive value-added service experiences.