TecnoGen, a world leader in the production of generators, used to rely on traditional phone support to meet the needs of its end customers. However, this approach proved inadequate in meeting customers’ specialized assistance requirements.
Tapping into the innovative QRA (Quick remote assistance) technical support kit, underpinned by TeamViewer Frontline xAssist, helped the company improve its remote support. By empowering field technicians with the right knowledge and support even in the most remote areas, TeamViewer enables them to deliver superior service and customer delight.
