Transform your IT department from a cost center to a profit driver

Transform your IT department from a

cost center to a profit driver

3 ways to make your IT department more efficient using remote support

3 ways to make your IT department more efficient using remote supportContents

Learn how Tensor can help your IT department become a profit driver.

Ready to shift your IT from a cost drain to a business accelerator?

The true cost of inefficient IT support

IT downtime costs businesses at least $5,000 per minute.

Delays in IT support disrupt workflows and increase frustration.

Employees lose up to five hours per week due to IT issues.

91% of remote workers are more productive—if IT support is fast and reliable.

As businesses grow and workplaces become more digital, traditional IT support models struggle to keep up. Waiting for problems to occur and then reacting isn’t enough.

The shift from cost center to profit driver

Many businesses still only see IT as an expense. But forward-thinking companies are changing this perception.

By modernizing their IT support using remote connectivity solutions, they're turning their IT departments from reactive into proactive drivers of efficiency and growth.

The result?

Departments that don't just fix issues—they help streamline operations and boost productivity across your entire company.

3 ways remote IT support boosts your bottom line

1. Enable a more productive workforce

50% of the American workforce has jobs suited for remote work.

Remote connectivity enables IT teams to assist employees no matter where they are, reducing delays and ensuring smooth workflows.

On average, this leads to a 20% boost in productivity.

A remote support solution allows your company to grow without seeing support costs rise at the same pace.

Companies can scale 30% without increasing IT expenses.

How?

By simplifying training and onboarding.

2. Optimize your operational resources

Using one unified system, you can cut down training time by 20 hours.

3. Boost your employee experience

Good IT support doesn't just solve problems—it builds trust.

Remote connectivity makes resolving issues fast and easy.

This makes employees feel supported and engaged.

Result: Improved work experience, enhanced productivity, and stronger employee engagement across teams.

How standardized support saved Henkel time and money

The global leader in consumer goods and adhesives faced challenges supporting 60,000 devices across various regions.

They implemented a standardized remote support solution.

The results?

More secure IT support

Faster issue resolution

Simplified workflows

Reduced costs

With TeamViewer, our central IT support has become more secure, simpler, and faster.

Adrian van Zyl, Senior Consultant at Henkel

If Henkel can do it, so can you →

These tips will help you get started

_^#1

Evaluate your existing IT support processes. Identify common pain points and assess where inefficiencies are causing delays and increased costs.

_^#2

Focus on high-impact areas like reducing downtime and ensuring IT teams have the right tools to handle a diverse range of devices and systems.

_^#3

Deploy a remote IT support platform like TeamViewer Tensor that integrates seamlessly with existing systems and supports a broad range of devices.

_^#4

Team preparation is crucial. Create consistent support procedures and processes and clear performance metrics.

#5

Use performance metrics to track IT support effectiveness. Regularly review response times, employee feedback, and costs to ensure ongoing improvements.