Maximizing efficiency in healthcare with TeamViewer Tensor
Solving IT issues remotely means smooth operations and better patient care.
Ready to explore remote connectivity
for your healthcare organization?
Speak with an expert today.
Healthcare networks store large amounts of sensitive, lucrative patient data.
Cyberattacks targeting healthcare systems are on the rise, with the average cost of a data breach reaching USD 9.77 million in 2024.
System failures and malfunctioning devices can lead to delayed treatment, compromised patient safety, and lost revenue.
The average cost of IT downtime in healthcare ranges from USD 5,300 to USD 9,000 per minute.
Large healthcare organizations have numerous medical devices, equipment, and IT systems. These require seamless cross-platform connectivity.
Recently, we spoke with 111 IT healthcare decision makers in North America. Of these, 94% said that digital transformation was a high to top priority issue.
Increasing operational efficiency (61%) and improving customer experience are the top drivers motivating those decision-makers.
On average, security ranked 8.1 on a 10-point scale in terms of evaluating remote connectivity solutions.
But despite a belief in digital transformation, almost half of service cases are still resolved by a combination of on-site or traveling personnel.
How Tensor can help you overcome the challenges of remote connectivity in healthcare:
Strict access controls ensure only authorized personnel can connect to systems with sensitive information.
End-to-end encryption prevents sensitive data interception.
AI-powered Session Insights automatically generate detailed records of all support sessions.
Remotely connect to medical devices and systems instantly.
Real-time troubleshooting dramatically reduces downtime.
Enable updates and maintenance outside working hours to minimize disruptions.
Supports a huge number of operating systems, mobile and embedded devices.
Scales seamlessly across an increasing number of devices and applications.
Integrates with software like ServiceNow, Microsoft Teams, and Zendesk.
Mercy Ships operates two of the largest hospital ships in the world, stationed off the coast of Africa. Using Tensor, they securely transmit medical data like biopsy slides to pathology consultants in the US for rapid analysis.
Enrolled devices
Active users
Global connections per month
The ability for medical staff to securely remote in to make sure we can operate on patients has been instrumental in helping us fulfill our mission to bringing healthcare services to those who need it most.
If Mercy Shipscan do it, so can you ➜
