Remediation powerhouse

Be a remediation powerhouse

Fix issues at scale and in real time to keep customers happy and your team productive

The future of your business begins with a connected digital workplaceContents

Ready to be a

remediation powerhouse?

Introduction

Stop IT issues before they disrupt your business

When applications crash or devices fail, every second counts. To keep employees productive and business moving forward, IT needs to understand and remediate issues fast. Better yet, they need to prevent these issues from happening at all. TeamViewer DEX helps you do just that. Our tool is built for speed, efficiency, and impact. We provide you with complete visibility, real-time insights, and automated resolution, enabling you to ensure reliable performance and availability. All while improving security and compliance across your organization.

Read on to discover how we can help you resolve key IT issues quickly and at scale. ➜

We’ve been experiencing real challenges with hardware recently. Through TeamViewer’s real-time insights, we can instantly see which models aren’t performing well and then drill down into why. TeamViewer has become the first and last place I look for data.

Erik Dixon
Systems Administrator, Carollo

Get insight into your digital employee experience

Delivering a great digital employee experience (DEX) is hard when you lack complete visibility into the factors that affect it.

And this impacts productivity and retention. For instance, employees lose an average of 54 minutes of productive work time per week due to technology issues, adding up to millions of dollars in lost productivity annually.

In addition, 36% of employees admit they’ve considered leaving their employer because of inadequate digital tools.

Want to spare employees the annoyance of crashing apps, broken devices, and IT ticket queues? It starts with live data. Always-on monitoring across all your apps and devices.

This captures key insights about device performance, stability, and responsiveness, as well as user sentiment.

Therefore, when issues arise, root-cause analysis followed by rapid remediation can solve the problem at hand.

Mitigate security and compliance risk

Security breaches get more damaging every day. The average data breach now costs $4.45 million. This excludes reputational damage, loss of intellectual property, and the prospect of harsh punitive measures by regulatory agencies.

To protect your business, you need to maintain consistent security policies and controls across the organization. In addition to responding quickly when issues and incidents occur.

Keep your organization compliant

Hybrid work strategies, shadow IT, and diverse enterprise environments pose a challenge for IT compliance. TeamViewer DEX can help you reduce the risk of breaches and regulatory fines by automatically detecting configuration drift, missing security software, and other lapses.

Investigate and respond to incidents in minutes

When compliance gaps come to light, TeamViewer DEX helps incident response teams investigate quickly and efficiently. Implement fixes at scale and in minutes to close the window of opportunity for hackers.

Prevention best practices

Have a clearly defined compliance program

Establish and automate IT standards management

Train and educate users

Foster a culture of compliance

Establish and automate IT standards management

Engage third-party experts

Review and update prevention strategies

Prevention best practices

Define clear roles and responsibilities

Develop a communications plan

Build a process for response and remediation

Map requirements for third-party assistance

Have the right tools for the job

Improve application visibility

Your company most likely has hundreds if not thousands of apps across its environment. So providing a great digital experience can feel more challenging.

To keep up, it's important to find a way to identify, understand, and resolve application issues fast. Before they get in the way of employees' work.

Drive DEX with application experience analytics

By the time an IT ticket has been opened, users are already affected by the issue at hand. Application experience analytics help you work proactively, resolving problems before they get to that point.

They use data across your environment to gain insight into potential problems, areas for improvement, and opportunities for optimization. Enabling you to deliver seamless availability and reliable performance people need to do their best work.

47% of workers say digital friction makes them frustrated and reduces job satisfaction, while 28% even have considered quitting because of dysfunctional IT.

2025 Report: The impact of digital friction

Read the full report

4 steps to better DEX with TeamViewer

1

Run application analytics on user interactions, application performance, and infrastructure.

2

Gain insights into the overall user experience and key areas for improvement.

3

Optimize application speed and responsiveness under varying conditions.

4

Proactively resolve problems to ensure seamless access to critical apps.

Optimize your hardware lifecycle

Employees can quickly give up on an underperforming computer and demand a new one. After all, malfunctioning hardware is frustrating to work with. However, this can hurt your company’s bottom line.

But what if you could keep their current device working better and longer? Meaning you could stretch the replacement cycle.

TeamViewer's device refresh capability helps you extend the life of computers and delay costly purchases while keeping users satisfied.

By continually analyzing device behavior, TeamViewer DEX recognizes when a component needs an update, diagnoses the problem, and tells you what to do about it.

Whether that means remediation, monitoring, or replacement.

In addition, customized rules let you determine the events or criteria that should trigger an alert, from hard disk failures to low virtual memory to battery issues.

By fixing or swapping out individual components as problems arise (sometimes even before users are aware of the issue) you can keep devices running longer and save money.

And if it turns out that you really do need to replace the whole device, you'll know you've squeezed out every last drop of its value.

Respond fast to Microsoft Teams issues

With hybrid work now a mainstay of business, you can't afford to let remote collaboration issues get in the way of productivity. Employees count on IT to respond quickly and effectively to Microsoft Teams issues like:

Newer messages not showing
Microphone or webcam not working
Unable to establish a connection
Microsoft team freeze or shuts down

Although issues like these are relatively minor and common, they contribute to wider challenges around digital friction and disruption. This keeps both employees and service desk techs from focusing on more important matters.

TeamViewer DEX gives you a single overview of all your software

Our platform enables real-time monitoring and answers the questions:

1

What’s installed and where?

2

In what version is it installed?

3

Who's the primary user?

5

What type of software is it?

4

When was it last used?

Accurate, real-time data helps you manage software costs and utilization more effectively. It also makes it easier to remove outdated apps, address security risks, and plan future investments.

Quickly solve patching issues

When a device fails to implement a patch, you need to know ASAP. And you shouldn’t have to spend all day figuring out what went wrong. TeamViewer DEX provides instant, automated visibility into all device status. This helps you pinpoint, prioritize, troubleshoot, and remediate patching problems.

For example, low disk space is a common patching blocker. With TeamViewer DEX, you can go beyond simply identifying the problem to discover the best way to address it. The platform helps you answer meaningful questions like ➡️

What are the largest files?
Which folders use the most space?
What common locations can be cleared?

With this context, you can guide users through a simple, automated cleanup. Once that's complete, TeamViewer DEX can trigger your current patching solution to complete the update process.

Endpoint compliance is often a challenge for enterprise IT teams. To prevent breaches and ensure a great user experience, you’ve got to keep their devices up to date with the latest patches and security measures. But manual approaches take a lot of time, and they take away your focus from higher-level initiatives.

TeamViewer DEX automates endpoint management, remediation, and reporting. So, IT teams can stay focused on what matters most. Devices stay current and secure, and you can easily create and enforce custom settings and policies without any scripting. For each rule, simply choose whether an out-of-compliance device should trigger an alert or an automated fix.

Maintain security to stop breaches

Enterprises can't afford to take chances with security compliance. TeamViewer DEX provides a broad range of configurable settings to enforce corporate policies and best practices. That way, you can be confident that your endpoints are secure with current updates and correctly configured encryption, communication ports and parameters, and USB storage device access.

Automated settings for security compliance

BitLocker Encryption
Certificate expiry dates
Credential Guard/Device Guard settings
Device Domain Joined
RDP (Remote Desktop Protocol) Enabled/Disabled
SecureBoot settings
SMB communication settings
USB Mass Storage settings
Windows Defender Configuration
And more

Keep devices healthy and your employees happy

When systems fall behind on updates, employees get frustrated and work slows down, while security risks grow. TeamViewer DEX constantly monitors endpoints and fixes issues automatically, keeping devices current and reliable. Healthy devices mean employees can focus on their work without interruptions, IT stays in control, and your organization remains secure.

Windows Time (Win32 Time) service settings

Automated policies for user health

SMS Agent Host Service parameters

ConfigMgr Hardware and Software Inventory settings

Windows WMI Repository settings and health

ConfigMgr Client Site settings

Windows Update Connection status

Get teams back on Teams

TeamViewer DEX gets Microsoft Teams running smoothly again by troubleshooting issues and applying fixes in real time.

With simple if/then rules, you can send commands instantly to affected devices to restart Teams, clear the cache, reset audio and video drivers, and resolve other common problems.

When issues such as connectivity problems or resource conflicts arise, techs can move beyond automated remediation to visualize and fix problems in real time.

Keep your software inventory accurate in real-time

Do you really know what software is currently installed across your organization, including shadow IT? Are you confident that you're fully up-to-date on versions and licensing?

Trends like hybrid working environments and subscription licensing have left IT struggling to maintain an accurate and up-to-date software inventory.

With data scattered across sources and various management tools, often with differing sync frequencies, getting complete visibility can be time-consuming. But last month's data isn't good enough. For effective software asset management, not to mention security and compliance, you need to know what's there right now.

Manage privileged access to shrink your attack surface

Zero trust isn’t just a trend; it’s become a baseline principle. Least privilege is essential to reduce the risk of stolen credentials, phishing, misuse, or user errors exposing your organization to cyberattack.

On the other hand, employees need temporarily elevated privileges to complete tasks like installing apps, adding a printer, or gaining USB access for a presentation.

The key is granting that access when and as needed, then being able to quickly revoke it. That way, you can minimize risk without hurting productivity.

68% of breaches involve human error*

*SC Media

Resolve issues in real time

Service desk or IT Ops teams can easily gain admin privileges to specific devices to resolve tickets remotely using troubleshooting methods like running a script. Without initiating a Remote Desktop Protocol (RDP) session.

Rapid response to security threats

If any bad actors do slip into your environment, TeamViewer DEX helps you respond quickly with out-of-the-box functionality to identify, investigate, and remediate impacted devices.

Ensure adequate disk space

Something as simple as insufficient disk space can slow user productivity to a halt. And when there's not enough room to install critical security patches, your entire organization can be left open to attack.

Even though IT knows disk space matters, lack of visibility, manual processes, and connectivity issues can make it difficult to ensure devices have enough free space for smooth performance and updates.

Solve disk spaces issues in real time

TeamViewer DEX gives IT instant visibility into devices with insufficient disk space. This, together with automated tools, helps resolve the issue in real time. Even if the device isn't connected to the network. Notify users of the issue and give clear, simple self-service options to resolve it without contacting IT.

Make your organization a remediation powerhouse with TeamViewer DEX

Your business depends on IT to fix problems fast.

With TeamViewer DEX, you can deliver the performance and availability users need to stay productive. In addition to the security, compliance, and cost efficiency your organization demands.

Keep your workforce productive and frustration-free with proactive IT problem-solving. Schedule a call with a member of our team today.

About TeamViewer

TeamViewer provides a Digital Workplace platform that connects people with technology, enabling, improving and automating digital processes to make work work better.

What began in 2005 as a solution for remote access has grown into a global platform used to manage, support, and optimize digital work, whether on the factory floor or in the office.

With TeamViewer, organizations work more efficiently through instant access to information. They are more productive with seamless support across devices and more innovative by leveraging technologies like AI, AR, and DEX—all in one secure, scalable digital workspace.

Learn more at www.teamviewer.com