Step 3
Deliver dynamic IT support
The groundwork is over. You know who has remote access and how they use it. Now, it’s time to provide secure IT support.
With the confidence of an established security culture, you can focus on delivering compliant support that can be implemented across your organization as it grows.
Remote support software with auditability features allows you to log all user activity and record remote sessions. This means you will have complete visibility into who is doing what.
Auditability allows you to identify risks early.
With the full visibility it provides, you have ample time and opportunity to solve potential issues before they impact your business.
Efficiency takeaway:
Early detection lets you prioritize the risks that matter and filter out the issues that don’t.
With your team focused on critical tasks, you can drive efficiency throughout your organization.
Learn more about TeamViewer's Auditability
Auditability from TeamViewer Tensor allows you to record remote support sessions.
These sessions help you to understand how your IT team is performing.
With these insights, you can identify and support elements that need to be improved.
You can also spotlight team members delivering effective support within your organization.
Recorded remote sessions can be used as training materials.
With audibility features, you can share excellent remote IT support examples with new joiners and current team members in moments.
