Step 1

Adapt your support

More diverse devices are emerging in more dispersed sites. However, your IT support resources remain the same size, in the same location.

To provide IT support that keeps pace with your enterprise, you'll need to assess your current offering.

Your assessment checklist.

Enterprise complexity is growing.

Are they using a singular channel or apps to get in touch? Or do you find yourself addressing support requests through multiple mediums?

How do colleagues request support?

2. How do you delegate requests?

Do you have separate IT remote support teams handling macOS and Windows? Is there a single teammate assigned to every Linux case?

3. What systems do you and your team use to solve IT issues?

How many add-ons do you use to cover every type of support request? Are you switching between Zendesk’s Advanced AI for some cases and then defaulting back to Microsoft Teams for others?

Your assessment checklist

It may be your department follows several complex processes.
Answering these questions will help reveal them.

Multiple use cases, one solution

Food and drink giant Andros is known for its jams and marmalades, not its IT support services. And yet the international family group needs to provide IT support to 5,500 employees every day.

To support devices and users across 10 countries, Andros had several IT teams dispatched globally. The teams needed to be on-site for even the most minor issues, resulting in long travel times and high costs.

Enter TeamViewer Tensor: a remote IT support solution that allows Andros’ IT team to manage, support, and monitor a diverse range of devices and systems no matter where they are.

With Tensor, Andros’ IT team accelerates productivity. The platform allows IT specialists to remotely manage fleets of devices as one. The team can perform tasks like updates in one simple move.

Multiple use cases, one solution

With TeamViewer Tensor, we are able to remotely manage all the maintenance of our IT infrastructure from desktop computers and laptops to smartphones.

Guillaume d'Heucqueville, CTO at Andros Group

Unified remote support allows Andros to handle and resolve individual incidents faster, regardless of location, operating system, or device type.

Learn more