Step 3
Prioritize user experience
Cultures of hybrid work and bring-your-own-device (BYOD) continue to rise. They've given users a taste for flexibility, one they'll be reluctant to give up.
Often they feel more comfortable using familiar applications and personal devices when it comes to onboarding or tackling complicated tasks. For the user, it can help acclimation and boost productivity. For companies, it’s not always so advantageous — but it can be.
To create an environment of flexibility for you and your colleagues, your role as IT manager is critical. You and your team need to ensure that regardless of the device and application used by employees, they are all running smoothly. A cross-platform, device-agnostic remote support solution will help make this happen.
C&P Capeletti & Perl provides IT support to a wide range of small and medium-sized enterprises. Its client base includes tax consultants, auditors, and law firms. Each of these has its own distinct support needs. To support these needs, C&P used a variety of different software solutions.
This meant C&P couldn't monitor support performance or uniformly handle requests. Experts often had to switch between apps to support customers. Time spent switching between apps led to delays in identifying and resolving problems.
Recent research reported that employees can spend up to five weeks a year switching between apps.
C&P wanted a remote support solution that prioritized user experience.
Added to that, the solution needed to support a wide range of unique customer needs. With TeamViewer Tensor, C&P found it.
Along with its ease-of-use, C&P also chose TeamViewer Tensor for its enterprise-grade security posture.
For a business like C&P whose clients are tax consultants and solicitors, secure support is a must.
See the full impact secure remote support in action here.
TeamViewer is intuitive to use and allows us and our customers to use it without frustration. This helps our support staff get their work done faster. Satisfied employees are more motivated, which has a direct impact on the satisfaction of our customers.
It’s not just the employees you support who get to use their preferred applications and devices. A flexible culture backed by a cross-platform, device-agnostic remote support solution means you do, too.
That means no restrictions to the device being accessed for support and the device being used to provide support. They can be any brand, make, or model, and run on any operating system.
