The challenge

Specsavers x TeamViewer

The challenge

The optical industry is currently experiencing some of its biggest challenges. Widespread economic inflation is prompting many to cut costs, resulting in over a quarter of consumers postponing eye tests, according to a recent Mintel report.

Against this backdrop, Specsavers has continued to strive for sustainable success. To make this happen, the eyecare giant wanted to optimize its business processes. Its global IT team needed a highly secure remote support and access platform that could connect its support team to any store, at any time.

To achieve success, Specsavers needed:

A remote access and support platform that complied with its security and privacy standards.
Remote support that was fast and reliable, so IT issues didn't disrupt the employee or the in-store customer experience.
A solution that could be used in all ten markets where Specsavers operates and could scale as the business did.

Economic inflation has made both businesses and consumers more cautious.

Have you sensed this shift in the industry?

Yes, absolutely.
I have noticed some changes.
No, not really.