The challenge
The optical industry is currently experiencing some of its biggest challenges. Widespread economic inflation is prompting many to cut costs, resulting in over a quarter of consumers postponing eye tests, according to a recent Mintel report.
Against this backdrop, Specsavers has continued to strive for sustainable success. To make this happen, the eyecare giant wanted to optimize its business processes. Its global IT team needed a highly secure remote support and access platform that could connect its support team to any store, at any time.