The results

Specsavers x TeamViewer

With secure screen-sharing capabilities, in-store IT issues are solved with ease and efficiency.

For Specsavers this means:

_Increased

staff efficiency

_Stronger

security

_Success

at scale

With TeamViewer, technical issues can be addressed quickly without disrupting store operations. This helps staff offer a more seamless experience for customers in store.

With security embedded into its solutions, Specsavers benefits from Conditional Access, TeamViewer’s advanced access management system. This enables IT managers to maintain a business-wide view of TeamViewer access and usage from a single location.

TeamViewer has been invaluable for streamlining Specsavers’s IT tools and meeting customer demand at scale. Only with TeamViewer can Specsavers successfully provide expert IT support to 32,500 employees, across 2,300 stores, in 10 different markets.

“TeamViewer is an essential tool for our IT support team at Specsavers.

Thanks to its remote support functionalities, our team can connect to and service all our stores from a single point.

We look forward to continuing our partnership with TeamViewer in the future and building on our support offering through introducing more augmented reality capabilities.”

Neal Silverstein, Head of Technology Customer Service at Specsavers

Seeing is believing. Discover how Specsavers uses TeamViewer's remote technology to support customers and staff in any store, at any time.