Why TeamViewer?
Specsavers x TeamViewer
When it comes to remote control, security is paramount. For Specsavers one of the biggest factors for selecting TeamViewer was the fact that it complied with the high security and industry standards across its different markets.
With security capabilities already embedded within its product, the retailer was able to easily keep on top of its regulatory requirements.
Its previous remote support product gave the business with little visibility into who was connecting to its servers and devices. With TeamViewer, Specsavers has a clear view of who, when, and how people are connecting.
TeamViewer Tensor allows Specsavers to stay compliant with security protocols and internal requirements and helps to secure the business against security risks.
TeamViewer's Conditional Access is key in helping Specsavers's IT management maintain a company-wide view of TeamViewer usage from a single point for improved security and advanced control of support technician access.
With access management based on privileges, Specsavers can precisely implement tailored authorization controls and enforce the principle of least privilege. This concept of information security limits user access rights to a minimum to eliminate configuration and operating errors.
This concept of information security limits user access rights to a minimum to eliminate configuration and operating errors.
Thanks to TeamViewer's Conditional Access, Specsavers can roll out remote support at scale, while maintaining full control of its remote access functionalities at the same time.
This means that Specsavers has centralized management for remote access rights, permissions setup for all remote sessions, and expiry dates on conditional access rules — limiting third-party and temporary access as pre-defined and required in corporate policies.
Extremely secure, I've never experienced cybersecurity issues.
Not very secure, I am reconsidering my current set up.
I am unsure of how secure it is.
Specsavers has extended its support offering in the UK by introducing TeamViewer’s AR capabilities into its support service.
If in-store staff are experiencing technical issues with equipment, they can connect to the support team via smartphone or tablet. IT support can then use AR to guide staff with visual assistance on fixing a problem via their device.
This has been of particular benefit to staff who are less technical and has eliminated frustration and time spent trying to identify and fix an IT issue.
