Driving service efficiency with remote technology

Digitalize your processes to provide fast and effective customer service

As an original equipment manufacturer (OEM), meeting customer demands is a major challenge — especially in the B2B sector. After all, the competition is intense, and your customers expect no less than continued excellence. Your after-sales...Contents

#1 Speed up your response time by automating service processes

#2 Reduce travel and costs with augmented reality

#3 Avoid downtime by troubleshooting remotely

#4 Track your performance and make data-driven decisions

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Introduction

Providing effective B2B customer service has never been more challenging. Customers expect an immediate response when they submit a request. Meanwhile, travel and downtime costs are on the rise. So, how can you adapt to these new challenges? A big part of the equation is integrating digital solutions into your service processes. With the right digital tools, you can deliver customer service remotely, keeping downtime low and customers happy. This eBook contains four key strategies to improve the efficiency of your after-sales service:

#1 Speed up your response time by automating service processes

#2 Reduce travel and costs with augmented reality

#3 Avoid downtime by troubleshooting remotely

#4 Track your performance and make data-driven decisions